Boarding Pass Program

Boarding Pass Program

To provide equal access for all guests, we have developed a Boarding Pass Program which allows guests with mobility restrictions or ASD to access rides at specified times via the Alternate Access Entrance (usually a ride’s exit) in order to avoid crowds and waiting in the regular queue.




Guests who are in possession of a boarding pass will obtain a boarding or “ride” time on the boarding pass that is equal to the anticipated wait time for a particular ride from the ride associate at the alternate access entrance (usually a ride’s exit). Guests can then choose to rest comfortably away from the queue area or visit a shop, see a show or play a game until their boarding time.

Information on where guests access the ride is posted on each Ride’s Safety Guide Sign. All guests, regardless of point of access, are required to meet all riding requirements for the ride, including height and medical restrictions in order to ride/participate.


Here’s How it Works:









 

The guest with a mobility impairment or ASD should visit Guest Services or Town Hall upon his/her arrival at the park to express his/her inability to wait in the regular line. Some questions are asked to ensure that the rider has the required physical criteria in order to safely experience rides, and a Boarding Pass is issued for the guest in question and up to 3 riding companions.
 






 

In addition to a Boarding Pass, the guest with a mobility impairment or ASD will receive a “Rider Access Form” that lists the rides that the guest with a disability can safely enjoy.
 






 

The rider (or a member of their party) obtains a boarding time from the ride associate at the Alternate Access Entrance, equivalent to the length of the ride line. The rider can then wait comfortably away from the queue area.
 




 

The guest listed on the Boarding Pass must be present as a rider when a Boarding Pass is being utilized.
 


 

Guests may not accumulate more than one boarding time at a time.
 


Due to the nature of the attractions in Soak City, Alternate Access and Boarding Passes are only available at the Main Stream via the entrance/exit. Boarding Passes, however, are required for Halloween Mazes/Houses if the maze has a line. 

For a complete listing of guidelines when using the Alternate Access entrances, please download and review our Guest Assistance Guide.